A WhatsApp chatbot is an automated software powered by rules or artificial intelligence (AI) and runs on the WhatsApp platform. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person. It’s a set of automated replies that simulates a human conversation on WhatsApp. The chatbot can be configured to handle a number of other tasks such as self-service which may include but not limited to the following:

1) View client account details / status

2) Allow clients to make payments

3) Allow clients to log in queries or complaints

4) Allow clients to view products

5) Allow clients to receive notifications and communications