Last updated: 12 March 2025
Welcome to Contessasoft (Private) Limited. These Terms and Conditions govern your use of our website, products, and services, including our WooCommerce-powered store. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.
1. Introduction
Contessasoft (Private) Limited (“we,” “us,” or “our”) provides software solutions, digital services, and e-commerce products. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.
2. Eligibility
To use our website and make purchases, you must:
• Be at least 18 years old or have parental/guardian consent.
• Provide accurate and complete registration details.
• Comply with all applicable laws and regulations.
3. Orders & Payments
3.1 Placing an Order
• When you place an order, you agree that all details provided are accurate.
• We reserve the right to accept or decline orders at our discretion.
• You will receive an email confirmation upon successful order placement.
3.2 Payment Methods
We accept the following payment methods:
• Paynow
• PesePay
• Other payment gateways as listed at checkout
All payments must be made in USD or ZWL, and you are responsible for any transaction fees.
3.3 Order Cancellation & Modifications
• Orders can be canceled before they are processed.
• Once an order is shipped or a service is activated, cancellations are not possible.
• We reserve the right to cancel an order in case of fraudulent activity or system errors.
4. Shipping & Delivery
4.1 Digital Products & Services
• Software licenses, digital services, and subscriptions are delivered via email or user dashboard.
• Delivery is typically instant but may take up to 24 hours in some cases.
4.2 Physical Products
• If applicable, shipping times will be displayed at checkout.
• We are not responsible for delays caused by third-party carriers.
5. Refund & Return Policy
5.1 Digital Products & Services
• Due to the nature of digital products, all sales are final unless otherwise stated.
• Refunds may be granted only in cases of technical issues where we are unable to resolve the problem.
5.2 Physical Products
• Returns are accepted within 7 days of delivery, provided the item is unused and in original packaging.
• Shipping fees for returns are the buyer’s responsibility unless the return is due to an error on our part.
6. User Accounts
• You are responsible for maintaining the confidentiality of your account credentials.
• Any activity on your account is your responsibility.
• We reserve the right to suspend or terminate accounts that violate our terms.
7. Intellectual Property
• All content on this website, including text, graphics, logos, and software, is owned by Contessasoft (Private) Limited.
• You may not copy, distribute, or modify any content without our written permission.
8. Limitation of Liability
• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our liability is limited to the amount you paid for the product or service.
9. Privacy Policy
• We collect and store personal information as outlined in our Privacy Policy.
• Your data is used only for order processing, customer support, and improving our services.
10. Changes to Terms & Conditions
• We reserve the right to update these Terms and Conditions at any time.
• Changes will be posted on this page, and continued use of our services implies acceptance of the new terms.
11. Contact Information
For any questions or concerns, contact us at:
Email: info@contessasoft.co.zw
By using our services, you agree to these Terms and Conditions. Thank you for choosing Contessasoft!
