Privacy Policy for Smart AI Instagram Unfollowers Manager

Effective Date: 10 November 2025

Last Updated: 08 December 2025

This Privacy Policy describes how Contessasoft (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects information in connection with the Smart AI Instagram Unfollowers Manager Chrome Extension (“Extension”).

By installing or using the Extension, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies solely to data processed through the Extension. It does not apply to websites, applications, or services that may be linked to or integrated with the Extension but are operated by third parties.

2. Data Collection

2.1 Data We May Collect

We collect only the minimum data necessary to provide the Extension’s functionality:

• User authentication identifiers (for premium access)

• Subscription and license status

• Extension configuration settings and preferences

• Synchronization data when cloud sync is enabled

• Technical data strictly required for service performance and error handling

2.2 Data We Do Not Collect

We categorically do not collect:

• Instagram passwords or login credentials

• Browser history or browsing behavior

• Keystrokes or screen activity

• Private messages

• Financial or banking information

• Personally identifiable information beyond what is strictly required for premium authentication

3. Local and Cloud Storage

3.1 Local Storage

By default, most Extension data is stored locally on your device using Chrome’s official extension storage mechanisms. This information remains on your device unless you explicitly enable cloud synchronization.

3.2 Cloud Storage

If cloud synchronization is enabled, limited user data is securely stored using Firebase for account authentication and premium feature synchronization. Cloud storage is optional and entirely user-controlled.

4. Security and Data Protection

We implement industry-standard administrative, technical, and organizational security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These safeguards include:

• Encrypted data transmission via HTTPS/TLS

• Encrypted cloud databases

• Strict access control policies

• Routine security monitoring and audits

Despite these measures, no system can be guaranteed to be completely secure. Use of the Extension is at your own risk.

5. Third-Party Services

We rely on the following third-party service providers strictly for operational purposes:

• Firebase (Google) – User authentication and premium synchronization

• Freemius – Secure payment processing and subscription management

• Instagram – Public data access via official API endpoints only

We do not share private Instagram data, passwords, or credentials with any third party. Each third-party service operates under its own privacy policy, and we are not responsible for their independent data practices.

6. Legal Bases for Processing (GDPR)

Where applicable, we process personal data under the following lawful bases:

• Performance of a contract (premium services)

• User consent (cloud synchronization)

• Legitimate interests (service improvement, security, fraud prevention)

• Legal obligations

7. Your Rights

7.1 GDPR Rights (European Union)

If you are located in the European Union, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time without affecting prior lawful processing

7.2 CCPA Rights (California)

California residents have the right to:

• Know what personal data is collected

• Request deletion of personal data

• Opt out of the sale or sharing of personal data

• Receive equal service and pricing regardless of privacy choices

We do not sell personal data under any circumstances.

8. Data Deletion, Export, and Access

Users may request to:

• Access their stored data

• Export their data

• Permanently delete their data

• Disable cloud synchronization

Requests may be submitted to:

john@contessasoft.co.zw

We will respond to verified requests within 30 days.

9. Children’s Privacy (COPPA)

The Extension is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that data from a child has been collected, it will be permanently deleted without delay.

10. Data Retention

• Local data remains on your device until the Extension is uninstalled.

• Cloud-stored data remains only while your account is active.

• Upon account deletion, all associated cloud data is permanently erased within a reasonable technical timeframe.

11. Explicit Prohibited Practices

We explicitly confirm that we do not engage in any of the following practices:

• Collecting or storing Instagram passwords

• Transmitting private Instagram user data to external servers

• Selling, renting, or monetizing user data

• Tracking user browsing behavior

• Serving third-party advertising

• Injecting malware, spyware, or hidden tracking scripts

12. International Data Transfers

If you access the Extension from outside your jurisdiction, you acknowledge that data may be transferred to and processed in jurisdictions with different data protection laws. We ensure appropriate safeguards where required.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updates will be reflected by a revised “Last Updated” date. Continued use of the Extension constitutes acceptance of any modifications.

14. Contact Information

For questions regarding this Privacy Policy or to exercise your data rights, contact:

Company Name: Contessasoft

Email: john@contessasoft.co.zw

Website: https://contessasoft.co.zw